16.1 PERSONAL INFORMATION COLLECTED
16.1.1 We collect information from you in various ways when you use our Site and Applications. We may collect personal information you directly provide on pcsupportwizard.com. In addition, we may collect personal information from you as a user of our Applications. Information we may collect includes name and email address, demographic information such as gender, education, birth date, preferences, and interests, and any other information requested from you. We may supplement this information with information collected from other companies.
16.1.2 In addition, when you visit pcsupportwizard.com some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. That information includes your computer’s Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computer’s operating system and information about your usage and activity on pcsupportwizard.com.
16.1.2 Call Recording
For our internal monitoring of quality of service your support call maybe recorded. This would be explicitly told to you and you are at liberty to disconnect the call and request for a call which may not be recorded.
16.2 USE OF PERSONAL INFORMATION WE COLLECT
16.2.1 We use your personal information to provide you with services, to operate and improve pcsupportwizard.com, to send you messages, and for other purposes described in this Policy or disclosed to you on pcsupportwizard.com or in connection with our services. For example, we may use the information we collect from you on pcsupportwizard.com:
16.2.2 to personalize and improve your experience on pcsupportwizard.com and with our Applications
16.2.3 to respond to comments and questions and provide customer service
16.2.4 to deliver service messages and other services and content you request and to send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
16.2.5 to send you information about new promotions, products, and services offered by pcsupportwizard.com and our selected
16.2.6 Personal information you provide may be linked or combined with other personal information we collect or obtain from third parties. We may match your information, in part, to help understand your needs and provide you with better service.
16.2.7 pcsupportwizard.com may store and process personal information.
16.3 SHARING OF PERSONAL INFORMATION
16.3.1 We do not share your personal information with third parties other than as described above and as follows:
16.3.2 with your consent, for example, when you agree to our sharing your information with other third party partners for their own marketing and other purposes subject to their separate privacy policies
16.3.3 with third party vendors, consultants and other service providers (“Service Providers”) who are working on our behalf and need access to your information to carry out their work for us
16.4 SECURITY OF YOUR PERSONAL INFORMATION
16.4.1 pcsupportwizard.com takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable.
16.4.2 If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.
16.5 CHOICES ABOUT USE OF YOUR INFORMATION
You may “opt-out” of receiving promotional emails from pcsupportwizard.com by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing email@example.com. Opt-out requests will not apply to transactional service messages, including messages about your current pcsupportwizard.com account and services.
16.6 UPDATING AND ACCESSING YOUR PERSONAL INFORMATION
If your personal information changes, we invite you to correct or update your information as soon as possible. You can request changes or access to your information by emailing firstname.lastname@example.org.
16.7 CHANGES TO THIS POLICY
pcsupportwizard.com may change this Policy from time to time. If we make any changes to this Policy, we will change the “Last Updated” date above. If there are material changes to this policy, we will notify you more directly. We encourage you to review this Policy whenever you visit pcsupportwizard.com or use our Applications to understand how your personal information is used.
16.8 QUESTIONS ABOUT THIS POLICY
If you have any questions about this Policy, please contact us at email@example.com